Visuals – Claudio Nichele

19/12/202419/12/2024

What do participants say about our Sketchnoting course?

As 2024 draws to a close, I’ve been reflecting on the feedback we’ve received from participanting colleagues of the “StartSketch: The Basics of Sketchnoting” course. Some 161 colleagues from across the European institutions took part in this immersive, one-day, face-to-face training in the basics of visual thinking. Since end of 2023, we(*) ran 10 sessions in total, held not just in Brussels but also in Ispra, Italy, and Luxembourg.

An impressive 65% of participants responded to the post-course evaluation—a high response rate that we greatly appreciate. And their feedback? A staggering overall rating of 9.5 out of 10. Incredible! We’re deeply grateful for such positive reviews. They inspire us to keep sharing the basics of visual thinking with passion and professionalism, proving that there is a great need for more visual thinking as a tool for reflection and work within EU institutions.

Curious about the impact of the course, I turned to a generative AI tool to summarise participants’ answers to the question, “What is the most valuable thing you have learned that you will apply in your work?” The results were fascinating, see below, and I couldn’t resist illustrating them with a sketchnote.

(*) This course has been a labour of love from the start, and I must thank Catherine Focant, who co-created it with me. As I’ve mentioned in a previous post, Catherine and I dreamed of introducing visual thinking and sketchnoting training within the European institutions for over a decade. Although we only had the chance to deliver the course together twice, her influence and input were invaluable. For personal reasons, Catherine couldn’t continue, which remains a source of sadness for me. Since then, Célia Pessaud has generously stepped in to co-facilitate the course with me. Her enthusiasm and dedication have been incredible, and I’m so grateful for her support.

To both Catherine and Célia, I want to express my heartfelt thanks for sharing this journey of spreading visual thinking skills within our European institutions. It’s been a joy to combine our passions and expertise to make this dream a reality.

What do participants say about our Sketchnoting course?

What said participants to the Sketchnote course

Sketchnoting is a valuable skill: Many participants found sketchnoting to be a useful tool for their work, allowing them to take notes, communicate ideas, and summarise complex information in a visual and engaging way.
It’s not about being a good artist: Participants learned that sketchnoting is not about creating perfect drawings, but about using simple shapes and visuals to convey ideas and information, breaking free from perfectionism.
Breaking down complex ideas: Sketchnoting helps to break down complex ideas into simple, easy-to-understand visuals, making it easier to communicate and remember information, distilling complex ideas to their essence.
Improved note-taking and communication: Participants found that sketchnoting improved their ability to take notes, communicate ideas, and engage with colleagues and audiences, making communication more effective, engaging, and memorable.
Increased creativity and confidence: The course helped participants to think creatively and build confidence in their ability to sketch and communicate visually, encouraging creativity and having fun with the process.
Practical applications: Participants identified various ways to apply sketchnoting in their work, including taking notes during meetings, creating presentations, and communicating with colleagues and stakeholders, seeing immediate applications in their work.
Simple and fun: Many participants found sketchnoting to be a fun and enjoyable way to take notes and communicate, and appreciated the simplicity of the techniques and tools used, showing that sketchnoting can be a fun and relaxing process.
Improved focus and engagement: Sketchnoting helped participants to stay focused and engaged during meetings and presentations, and to retain information more effectively, helping in organising ideas quickly and efficiently.
Use of visuals and symbols: Participants learned about the importance of using visuals and symbols to summarize information, make notes more attractive, and communicate ideas more effectively, using basic shapes, icons, and symbols to represent ideas.
Applicability to various contexts: Participants saw the potential for sketchnoting to be applied in various contexts, including work, education, and personal projects, expanding the skill and making it applicable beyond work.
Visual thinking and empowerment: Learning to think visually and use sketchnoting to enhance understanding and memory was highly appreciated, empowering participants to continue sketchnoting and applying it in their work and personal life.
Practical techniques and tools: Participants valued the practical techniques and tools provided, such as basic sketchnoting principles, drawing simple and recognisable sketches, and using icons and colours, providing practical tools such as symbols, basic shapes, and techniques for drawing icons, faces, and connectors.
Creativity and inclusivity: Sketchnoting encourages a more engaging and informal approach to note-taking, making communication more inclusive, especially when working with colleagues or diverse audiences, and visualising ideas to make them accessible and engaging for everyone.
Learning by doing: A number of respondents noted that sketchnoting requires practice and attention but becomes easier with time, and that the course helped participants gain confidence in their ability to learn and apply sketchnoting techniques.
Training quality and resources: Several respondents praised the course’s quality, mentioning the professionalism, structure, and effectiveness of the trainers, and many respondents are looking for resources to further practice and improve their sketchnoting skills.
Positive training experience: Overall, the course was seen as inspiring, empowering, and a fun experience that boosted confidence in using sketchnoting regularly, providing a positive learning experience with praise for the instructors’ expertise, the course structure, and the supportive learning environment.

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04/12/202416/12/2024

Workshop on burnout

Burnout is a scourge that affects a large number of people, both in the world of work and outside. The European Commission is no exception. Since this year, a group of volunteers within the institution has formed a network to try to provide help and support. They are either specialists in burnout/mental health or are particularly interested in the subject due to a previous experience of burnout. I am happy and proud to be part of it.

At our last meeting, we discussed the conditions and characteristics that are conducive to leading an individual to burnout. We also discussed the aftermath of burnout, and this is what I personally focused on and took visual notes on. We talked about the warning and protection mechanisms that need to be put in place after a burnout, the sometimes radical decisions that need to be made, and the changes in attitude, behaviour, and mentality that need to be made in the ecosystem of our life.

The conclusion, not easy for everyone to accept, is that burnout is a life opportunity to get to know ourselves better by understanding the deep reasons that led us to it, and an opportunity to change the perspectives of our life. For this reasons, it is important to be grateful, to see the positive that burnout has brought us. The network will continue to work to provide preventive assistance to colleagues, to prevent burnout with more awareness, and to assist those who return to work after burnout.

And you, what have you put in place in your workplace to prevent and/or help burnout victims?

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24/11/202416/12/2024

Graphic recording and Communities of Practice

Developing a community of practice is both an art and a challenge. Growing it dynamically and organically, keeping it vibrant, and ensuring it thrives requires specific actions, continuous energy, and unwavering dedication at every stage of its life cycle. While elements like clear purpose, committed sponsorship, strong governance, and an engaged core team can lay a solid foundation, what truly drives a community forward is the passion of its members for their craft.

The HR professionals’ community of the EU institutions exemplifies this beautifully. Through their commitment, energy, and collaboration, they have created a space that feels alive, which is warm and dynamic. I have the privilege of following this community closely, through my normal job but also through my activities as a visual thinker within the EU institutions.

Recently, they invited me for the graphic recording of their meetup and to facilitate a Knowledge Café. The focus of the Meetup was on “trends in the world of Human Resources”.

What stood out to me was not only the relevance of the topic but also the enthusiasm, goodwill, and deep engagement of the members in the room and online, extending even to other EU bodies. Their passion for the discipline of HR is truly inspiring.

This event was particularly special for me because I wasn’t working alone. I had the joy of being joined by two talented colleagues from my own community of sketchnoters, @reiter_petra and Sara Serrano Perez . After attending the sketchnoting training I provide within the institutions with Celia Pessaud , they accepted my invitation to join me for their very first live sketchnoting experience. Their work was remarkable, especially for beginners, and gives me so much hope for the future of visual thinking in our institutions. Seeing their joy and pride in their work warmed my heart and reinforced my belief in the power of communities to nurture and inspire.

The EU institutions are evolving and innovating, often more than it seems from the outside. Vibrant communities of practice, paired with an increasing number of colleagues embracing visual thinking, are at the heart of this transformation. I’m grateful to witness and contribute to this journey.

Graphic recording at the EU HR Professionals community meet-up

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04/11/202414/11/2024

My Inktober 2024

For the edition 2024 of the Inktober challenge, I decided to complete the task by drawing each prompt with one continuous line, then to draw and post every day despite the demanding professional commitments. I made it! I thank all my contacts, known and unknown, for their support, positive comments of appreciation and all their likes on Instagram. It’s great to be part of this sketchers community!

The Inktober 2024 prompt list and my posts on Instagram

Day 1 – Backpack
Day 2 – Discover
Day 3 – Boots
Day 4 – Exotic
Day 5 – Binoculars
Day 6 – Trek
Day 7 – Passport
Day 8 – Hike
Day 9 – Sun
Day 10 – Nomadic
Day 11 – Snacks
Day 12 – Remote
Day 13 – Horizon
Day 14 – Roam
Day 15 – Guidebook
Day 16 – Grungy
Day 17 – Journal
Day 18 – Drive
Day 19 – Ridge
Day 20 – Uncharted
Day 21 – Rhinoceros
Day 22 – Camp
Day 23 – Rust
Day 24 – Expedition
Day 25 – Scarecrow
Day 26 – Camera
Day 27 – Road
Day 28 – Jumbo
Day 29 – Navigator
Day 30 – Violin
Day 31 – Landmark

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20/07/202421/08/2024

There is a hidden pattern in my event badge collection

My collection of event badges

As I sorted through my collection of event badges, dating back to 2005, I noticed an interesting pattern.

About half of these badges are from events where I was involved in the organisation – unsurprising, given my 20+ years in communication units at the European Commission. The other half, however, are from events where I served as a graphic recorder, harvester, facilitator, or sketchnoter – in essence, as a visual thinker.

Despite the evident demand for visual thinking skills, this role has never been officially recognised within the institution. Each time I transition to a new position or hierarchy, I advocate for this competence to be formally acknowledged in my job description. The necessity and utility of visual thinking in the EU institutions are clear, and I believe it should be developed and recognised across all EU institutions.

This conviction led me to create, with a couple of friends visual thinkers like me, a course on visual thinking for my colleagues, sharing the basics of sketchnoting to empower others with these essential skills. I dream of a future where the role of visual thinker is officially recognised within the EU institutions, enabling us to better serve our colleagues, European citizens and meet the growing demand for these capabilities.

Post first published on Linkedin.

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01/05/202421/08/2024

Multitasking doesn’t work, here’s what does – sketchnotes

Reflecting on my past, I once believed multitasking was the key to productivity and efficiency. It took a burnout to realise the harmful effects of multitasking on my mental health. Asana’s enlightening article delves into the neuroscience behind multitasking myths, revealing how it drains our mental resources and hinders efficiency. Embracing single-tasking has been a game changer for me. By focusing on one task at a time I’ve unlocked higher productivity and improved concentration.

Dive into the Asana article for six actionable tips on mastering the “art of single-tasking”, empowering you to stay focused and achieving your daily goals. Plus, check out my attached sketchnotes capturing the essence of the article.

The Asana’s article: Multitasking doesn’t work, here’s what does
My post on Burnout, how I avoided falling into the precipice

Multitasking doesn’t work, here’s what does - sketchnotes

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10/12/202312/08/2024

Graphic recording of the JRC senior management seminar

As member of the JRC and as visual thinker, I was invited to capture visually the main insights of the JRC senior management seminar. During two days, I listened to a few hundred managers taking stock after one year of the launch of an innovative way of working in transversal modes in our organisation, the so-called JRC portfolios. The program was a fair balance between keynotes, informative presentations, exchanges, and conversations in world café mode. My challenge was to create the graphic recording of all this in order to provide a visual but also emotional memory that would be useful to the participants and those who were not present.

On the substance

Overall, the results after one year are positive. There is a deeper understanding among the managers of the benefits of collaborating and working together on cross-cutting themes to “do even better science to support EU policies”. There are of course issues to resolve, while navigating a complex organisation and world, but by working together, everyone agreed that we would be able to overcome it all.

How I worked

Aware that I would not have been able to capture the essence of extremely technical, dense and tense conversations over two days, I put together a small team of volunteers to help me. They were instructed to write down points and insights that were important to them on post-its (when they wanted and if they could) and bring them to me. This is how dozens of post-its arrived at me at the end of each intervention. Thanks to them I was able to refine my live visual notes by confirming or correcting my own notes, or by covering what I had missed.

Personal take-aways

The intensity of the program spread over three days, and the exhausting trips to and from the hotel which was very far away, should not have impacted my concentration and my ability to listen. So I relied on a few small moments of meditation during the days, whether it’s a walk outside the conference center or stacking stones in balance inside. This is really what allowed me to keep my concentration and manage my mental fatigue.

I was moved when some of the colleagues who helped me with the harvesting said at the end that they had listened to the speeches with much deeper attention than usual. They experienced the basics of harvesting, this technique in the art of hosting which first consists of listening at different levels. Without them I would not have been able to create such rich and deep visual notes. Harvesting important events can only be done correctly with and as a team.

I want to express them my gratitude and to the other colleagues with whom I had the privilege of working closely, for their support, their help, their kindness, for the coffees brought, their smiles, for their comforting looks, for who they are. Beautiful people.

This blog post is available on Linkedin as well

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